Travel insurance is MANDATORY with Allianz for an additional cost to guests. 

Below are several questions that you may have regarding this insurance:

Why do I need travel insurance?

Travel is inherently risky, and so insurance can safeguard you from certain financial losses that often occur while traveling. If you have to cancel your beach rental for a covered reason, for example, trip cancellation/interruption benefits can reimburse you for your non-refundable, pre-paid trip costs (up to the amount of your plan limits). Depending on the plan you choose, travel insurance also can reimburse eligible medical costs in case of a covered medical or dental emergency; reimburse you for losses caused by a covered travel delay or baggage delay; protect you from paying for rental car damage or loss; and help in other situations as well.

When should I buy insurance for my upcoming trip?

Insurance is mandatory and must be purchased at the time of paying deposit.

What does the plan cover?

Depending on the plan you choose, travel insurance can provide benefits for a number of situations that may occur before or during your trip. These benefits may include:

  • Trip Cancellation

  • Trip Interruption

  • Travel/Trip Delay Coverage

  • Baggage Coverage

  • Baggage Delay Coverage

  • Emergency Medical / Dental Coverage

  • Emergency Transportation

  • 24-Hour Hotline Assistance

How do I file a claim with Allianz?

The fastest and easiest way is to file a claim on our website. To get started, you'll need your email address or policy number, as well as your departure date or policy purchase date.

Documentation to support your claim is required before a claim examiner can review your claim. Find a list of supporting documents you may need here. Once you have filed your claim, you will receive a confirmation email.

You can also use the free Allyz® TravelSmart app to file a claim. Or, email us at claimsinquiry@allianzassistance.com, fax your claim to us at 804-673-1469, or mail it to:

Allianz Global Assistance
P.O. Box 71533
Richmond, VA 23255-1533

Please include your name and policy number with any documentation submitted by mail or fax. Processing times may be longer than for claims submitted online.

After your claim has been submitted, you can check your claim status 24 hours a day by visiting our online claim management tool or using the Allyz TravelSmart app. You can get help filing or checking a claim anytime by calling customer service at 1-866-884-3556.